Need help?
Frequently Asked Questions
Yes! We have our products available to purchase from our factory, our address is: Unit 8a,
Ravenscraig Mews, 6 Ravenscraig Road, Woodstock, Cape Town.
You can find us on Google @ Short & Sweet Chocolate or our address is: Unit 8a, Ravenscraig Mews, 6 Ravenscraig Road, Woodstock, Cape Town.
We are open from 8am-4pm, Monday to Friday.
Yes! We have YOCO, Snap Scan & Cash payment options available.
Yes! We offer local & nationwide delivery options online. You’re able to choose from local collection to delivery anywhere in SA when at check out.
As we make our chocolates from scratch, we will notify you as soon as your order is ready for collection. Please allow for 1-3 business days for your order to be prepared and made available for collection. Once your order is ready, we will send you an email or give you a call to let you know it’s ready.
As much as we wish chocolate was heat safe, we make use of gel ice packs in every delivery box to add extra protection to your order to ensure the safest possible transit.
Depending on your province, most orders – once shipped, expect the order to take 1-2 days. Overnight for major cities, up to 2 days for others
No, but we are a Halaal friendly
business. We do not use any pork or alcohol in any of our products.
Absolutely! Please get in touch with us via email: hello@shortandsweet.co.za (P.s: We also take custom orders for restaurants & hotels.)
Yes! Our socials are:
- Instagram: @shortandsweetsa
- Tiktok: @shortandsweetsa
- Facebook: @ Short & Sweet SA
All of our chocolates are made to be eaten sooner rather than later, but we have taken extra steps to ensure if you don’t consume the chocolates asap, they have a shelf life of up to 4 weeks (if they last that long.) As chocolate is a very heat sensitive product, it’s best stored in a cool, dry, dark place. An airtight container works well, and the fridge too if necessary. We always recommend taking the chocolates out at least 30 minutes before consuming to ensure the best texture & flavour experience.Â
Yes! We have various vegan, gluten-free, sugar free & nut free products to choose from.
Oh yes! Please get in touch with us via: hello@shortandsweet.co.za and let’s see how we can bring your sweet vision to life!
We take pride in packaging our chocolates and confectionery with great care to ensure they arrive in perfect condition, but we understand that sometimes issues can arise during delivery. If you encounter any problems with your delivery, please don’t hesitate to contact us. While we cannot be held liable for any damages that occur after the products leave our premises, we want to make sure you’re completely satisfied with your order. If you’re unhappy with your purchase for any reason, please reach out to us at hello@shortandsweet.co.za and we’ll do our best to resolve any issues.
All of our products are produced in an environment that uses the following: Dairy, Eggs, Wheat, Peanuts, Tree Nuts & Seeds
At Short and Sweet, we take great pride in the craftsmanship of our products. Each and every one of our chocolates are hand-painted with care and attention to detail,
making each piece unique. However, because of the handmade nature of our
products, the design and appearance of each item may differ slightly from one
another. This is simply part of the charm and beauty of what we do!