Dear Valued Customers,
At Short and Sweet, we are committed to providing you with a delightful shopping experience. To ensure that your orders arrive in perfect condition, please read through these guidelines and keep them in mind when placing your order. If you encounter any issues that are not covered below, please do not hesitate to contact us, and we will do our best to help you find a solution.
Ordering Policy
Our delicious chocolates and confectionery are available to purchase online through our website at www.shortandsweet.co.za, or at our factory in Woodstock, CPT.
Delivery Cost
We charge a minimum rate of R150 for all orders shipped within the Western Province and R250 for all orders shipped to other major cities within the Republic of South Africa. If your package exceeds our standard flyer bag size, there may charge an additional fee due to the weight and size of your package. This will be communicated via email or telephonically before the order is shipped.
Product Availability
All the products featured on our website are available for order. However, please allow 2-3 business days for us to process your order as our products are hand made in small batches. If you require a quicker delivery option, please don’t hesitate to contact us via email or telephonically. We have limited stock of our products available for over-the-counter purchase at our Woodstock branch.
Order Processing
We aim to process all orders within two business days. Please note that orders placed after 1 PM will begin processing on the following business day. Our business days are from Monday to Friday, except for South African public holidays.
Shipping Accuracy
Please ensure that you provide us with accurate delivery information. Our delivery guarantee only applies to correctly addressed orders. We cannot guarantee the condition of the package if the delivery service has to reroute it. We guarantee delivery only to the provided address confirmed on the order acknowledgment.
Shipping Confirmation
Once we ship your order, you will receive a confirmation email with a tracking number, if available. You can use this number to track your shipment’s progress and estimated arrival time.
Delivery
We always strive to deliver your order overnight. However, depending on your location, it may take up to three business days for your order to arrive. Please rest assured that we package our products with care to ensure they arrive in excellent condition. If you have any specific delivery requirements, such as a delivery date, please indicate them when placing your order.
Personalised Delivery
We offer personalised delivery options, such as adding a personal note to your order. Please contact us for more information, and our team will be happy to assist you.
Refunds and Replacements
Due to the perishable nature of our products, we cannot accept returns. If you are dissatisfied with your purchase, please contact us within five (5) days of receiving your order, and we will work with you to find a satisfactory solution. Please note that we reserve the right to limit refunds and replacements.
Cancellation or Change of Order Policy
You can cancel or make changes to your order as long as we have not shipped it yet, which typically takes up to two business days. You can do this through our website. If you make significant changes to your order, please note that it may add to the time required to process it.
International Shipping
At present, we do not offer international shipping. However, if you would like to discuss possible options, please contact us, and we will do our best to assist you.
Thank you for choosing Short and Sweet, and we look forward to serving you!